Novo Cabs

Terms and Conditions

INTRODUCTION

These terms and conditions (hereinafter "Terms" or "User Agreement") and all policies posted on our website https://novocabs.com (hereinafter referred to as "Websites" or the "Site") set out the terms on which we offer users access to and use of our sites, services, applications and tools.

Whether you reside in the United States, Europe, United Kingdom or elsewhere in the world, the entity you are contracting with is Novo Cabs Pvt Ltd, 1617 Boylston Ave Seattle, WA 98122 (hereinafter referred to as the "Company"). The terms "we", "us" or "our" refer to Novo Cabs Pvt Ltd or the Website, used interchangeably.

Your access to and use of the Site is subject to the under‑mentioned terms and conditions. By accessing, browsing and using the Site, including availing services mentioned therein, you accept the terms of this User Agreement.

If you continue using services from the Site after any change in the User Agreement, this will be considered acknowledgment and agreement of the changed or modified User Agreement. You are encouraged to periodically visit this User Agreement to review the most current terms and conditions to which you are bound. If you do not agree to these terms and conditions of use, please do not use this Website.

1. ABOUT US

1.1 Novo Cabs Pvt Ltd owns and controls the site https://novocabs.in. In connection with your use of our services, we may send you notifications, administrative messages, and other information. You may opt out of some of those communications. Some of our services are also available on mobile devices.

1.2 Definition of Service

1.2.1 Novo Cabs is a complete taxi dispatch software & mobile app—a digital way to manage your fleet of taxis. With Novo Cabs you may get customized and white‑labelled taxi solutions for your business, featuring a passenger app, driver app, and complete dispatch software.

1.2.2 Secrecy: Users hereby agree not to forward or share their passwords with any third party without formal consent from the Company. Doing so will be considered a breach of this agreement and the Company reserves the right to take appropriate legal action in a court of law.

1.2.3 Users are liable for maintaining confidentiality of any login information associated with any account they use to access our services or resources, and thus users are also responsible for all activities that occur under their account(s).

2. ACCESS

2.1 The Site grants you a non‑transferable right to access. However, you are responsible for providing all hardware, software, telephone or other communications equipment and/or service to connect to the Internet and access the Site and are responsible for all Internet access charges, telephone charges or other fees incurred. The Site or the Company shall not be responsible for any of these charges. Whether services at our Site are free of cost or chargeable will be displayed on the Site itself.

2.2 IN CONNECTION WITH USING OR ACCESSING THE SERVICES YOU WILL NOT:

  • 2.2.1 Breach or circumvent any laws, third‑party rights, or our systems, policies, or determinations of your account status;
  • 2.2.2 Use our services only if you are able to form legally binding contracts (e.g., you are not under 16) or are not temporarily or indefinitely suspended; under‑13 users are assumed to have parent/guardian consent;
  • 2.2.3 Transfer your Novo Cabs account and user ID to another party without our consent;
  • 2.2.4 Distribute viruses or harmful technologies;
  • 2.2.5 Reproduce, perform, display, distribute, or prepare derivative works of content licensed to us without express permission;
  • 2.2.6 Commercialize any of our applications or associated information or software;
  • 2.2.7 Harvest or collect information about users without their consent;
  • 2.2.8 Circumvent any technical measures we use to provide the services.

2.3 If we believe you are abusing Novo Cabs in any way, we may, at our sole discretion and without limiting other remedies, limit, suspend, or terminate your user account(s) and access to our services, delay or remove hosted content, demote listings, reduce or eliminate discounts, and take technical or legal steps to prevent you from using our services.

2.4 We may cancel unconfirmed or long‑inactive accounts or modify or discontinue our services. We reserve the right to refuse or terminate our services to anyone for any reason at our discretion.

3. INTERNATIONAL BUYING AND SELLING

3.1 Many of our services are accessible to international customers. We may offer programs and site experiences of particular interest to these customers, such as local currency conversion tools. Customers are responsible for complying with all applicable laws and regulations for international transactions.

3.2 The fees we charge for using our services are listed on our Site. Although displayed in U.S. dollars, users are liable for any currency conversion charges. We may change our fee structure by posting updates on the Site.

3.3 Refund Policy

3.3.1 We strive for full satisfaction but understand you may request refunds. Please review any master service agreement you've signed with the Company.

3.3.2 Upon receiving your request, we will determine if it's genuine. We reserve the final decision on refunds. In cases outside our control (e.g., government delays, acts of God, network failures), we are not liable. Our general policy is non‑refundable payments, except where:

  • You have not accessed our services for more than one day;
  • You have requested a refund no more than once under the same credentials.

3.3.3 In all other circumstances not mentioned, we may refuse refunds.

3.3.4 Money once paid is non‑refundable as policy.

4. AUTHORIZATION TO CONTACT YOU AND RECORDING CALLS

4.1 You consent to receive calls and texts at numbers you have provided. We may contact you to notify, troubleshoot, dispute, collect debts, survey, promote, or service your account. Standard charges apply.

4.2 We may share your contact information with service providers (e.g., billing or collections companies) to pursue rights or fulfill obligations. These providers may contact you via auto‑dialled or pre‑recorded calls and texts only as authorized by us. We may monitor or record calls for quality control, training, or protection.

5. SOFTWARE

5.1 Any program or software available from the Site is owned by the Company or third parties, and all copyrights are reserved. You agree not to download or install such software unless you first accept its license agreement.

6. CONTENT

6.1 You agree to use the Site lawfully. By accessing the Site, you will not:

  • Commit or facilitate criminal offenses;
  • Transmit unlawful, infringing, or objectionable content;
  • Alter, damage, or delete third‑party content;
  • Disrupt communications;
  • Misrepresent authority or affiliation;
  • Send unsolicited advertising;
  • Infringe intellectual property or privacy rights;
  • Mislead or create liability for the Company;

You agree to indemnify the Company for any breach of this Agreement.

6.2 LINKS TO OTHER WEBSITES

6.2.1 We may link to third‑party sites for convenience. We do not control or endorse them and disclaim liability for their content or availability.

6.2.2 Links do not imply authorization to use third‑party trademarks or copyrights; ownership remains with respective third parties.

7. TERMINATION

7.1 You may discontinue use if dissatisfied. The Company may terminate or suspend access without notice for violations or harmful conduct. We may discontinue the Site or this Agreement at any time for any reason.

8. DISCLAIMER OF WARRANTY AND LIMITATION OF LIABILITY

8.1–8.8 All content and services are provided "as is," without warranties. The Company is not liable for indirect, incidental, or consequential damages. Any claim is limited to the amount paid for services. You agree not to claim beyond this.

9. INDEMNITY

9.1 You agree to indemnify, defend, and hold the Company harmless from third‑party claims arising from your use of the Site, breach of this Agreement, or infringement of rights.

10. NO AGENCY OR PARTNERSHIP

10.1 No agency, partnership, joint venture, or employment is created. Neither party may bind the other.

11. THIRD-PARTY WEBSITES

11.1 We may link to third‑party sites. We have no responsibility for their content or policies.

12. GENERAL

12.1 By accessing or using our services, you agree to use them only for intended purposes and comply with applicable laws and this Agreement.

12.2 You may need to provide personal information to register. You represent that information is correct.

12.3 You warrant that you are authorized to use any payment method you provide.

12.4 Unauthorized access methods are prohibited and may lead to legal action.

12.5 Disruptive or hacking activities are strictly prohibited.

13. SEVERABILITY

13.1 If any provision is held unenforceable, it is limited or eliminated, and the rest remain in effect. This Agreement constitutes the entire understanding, superseding prior agreements. The Company may modify these Terms by posting updates; you are bound by revisions.

14. JUDICIAL FORUM FOR LEGAL DISPUTES

14.1 Any dispute shall be resolved exclusively by a state or federal court located in New York, USA, without regard to conflict of laws.