This privacy policy (“Privacy Policy” or “Policy”) describes Novo Cabs Private Limited’s (the “Firm” or “Company”) policies on collection, use, and disclosure of information about you in connection with your use of the mobile application Novo Cabs Drivers (hereinafter “App” or “Application”) owned and controlled by the Company. The terms “we”, “us” or “our” refer to Novo Cabs Drivers Application or the Company, used interchangeably. The Company is an intermediary service providing platform facilitating taxi drivers to connect with customers. In order to provide the services, we ask for certain personal information which is displayed on the App. When you use the service available at our App, you consent to our collection, use, and disclosure of information about yourself as described in this Privacy Policy.
Through our Novo Cabs Drivers application, the Company provides and acts as an intermediary e-commerce marketplace facilitating taxi drivers to connect with end users. It is a platform for domestic consumers to transact with third-party drivers, who have been granted access to the App. The Company does not provide any services to users other than providing the marketplace as a platform to transact at their own cost and risk, and other services as may be specifically notified in writing. The Company is not and cannot be a party to any transaction between taxi drivers and customers, nor does it have any control, involvement, or influence over the services received by you from such third-party sellers/taxi drivers. (Hereinafter together referred to as "Services"). We may change this Privacy Policy at any time by posting a revised Privacy Policy on this page. Such changes will be effective upon posting. In every respect, by using the App, you agree to be bound by the terms of this Privacy Policy. This Privacy Policy is effective from May 01, 2018, and continues until revoked by the Company.
1.1 Your privacy is important to you and to us. We’ll protect the information you share with us. To protect your privacy, the App follows different principles in accordance with worldwide practices for customer privacy and data protection. 1.2 We at the Company are committed to respecting your online privacy and recognize your need for appropriate protection and management of any personally identifiable information (“Personal Information”) you share with us. For the purpose of this Policy, Personal Information means any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address, an email address, or other contact information, whether at work or home. In general, you can visit the App’s web pages without telling us who you are or revealing any Personal Information about yourself. If, however, Personal Information is revealed to us, we won’t sell or give away any content of your Personal Information to anyone except people who may be involved in the delivery of Service.
2.1 When you visit the App or use our Service, we collect and store information about you, your computer or mobile device, and your activities. This information may include, but is not limited to: 2.2.1 Your computer’s IP address; technical information about your computer or mobile device (such as type of device, web browser, or operating system). 2.2.2 Your mobile device’s unique ID number (when available), your mobile device’s geographic location (specific geographic location if you’ve enabled the collection of that information, or general geographic location automatically). 2.2.3 Your provided full name, email address, zip code, and other information you may provide with your account, such as your gender and birth date. You may optionally provide us with this information through third-party sign-in services such as Facebook and Google Plus. In such cases, we fetch and store whatever information is made available to us by you through these sign-in services. 2.2.4 How long you use our service and which features you used. 2.2.5 We gather information from members and guests who apply for the various Services that our App offers. It includes, but may not be limited to, an email address, first name, last name, user-specified password, mailing address, zip code, and telephone number. We collect information primarily to ensure that we are able to fulfill your requirements and deliver a personalized experience.
We will ask you when we need information that personally identifies you or allows us to contact you. Generally, this information is requested when you create a registration or login ID on the App or when you connect or browse connected Apps, linked or listed on our App, or join a limited-access feature of the App.
The information collected from our users or visitors is shared with members and stakeholders of the Company, namely; customers, third-party users, companies, employees, stakeholders, and other experts who are part of the network of the community of Novo Cabs. Any information you give us is held with the utmost care and security. We are also bound to cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer.
5.1 We will provide you with the means to ensure that your Personal Information is correct and current. You may review and update this information at any time at the login section. There, you can view and edit personal information you have already given us, tell us whether you want us to send you marketing information, and sign up for electronic newsletters about our services and products. 5.2 Service providers must upload on the App documents relating to the service provider’s contact detail, identity proof, skill or competency, including service providers' terms and conditions, which should be visible to customers. Service providers agree that the documents uploaded will be available for the customers to download for their own reference.
6.1 The App has taken strong measures to protect the security of your Personal Information and to ensure that your choices for its intended use are honored. We take strong precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction. You also have a significant role in protecting your information. No one can see or edit your Personal Information without knowing your username and password, so do not share these with others. 6.2 We, however, do not guarantee your e-commerce transactions to be entirely safe and secure. When you place orders through our App or online payment gateway service providers (“OPGSPs”) listed on the App, you must ensure that you agree to the terms and conditions of the said OPGSPs agreement. The Company shall not be liable should there be a discrepancy in refund, loss, or misuse of credit card details, or hacking of sensitive monetary information. 6.3 Resolution of all payment-related complaints shall remain the responsibility of the concerned OPGSPs. Users must read and agree to the privacy policy and online security framework of the respective OPGSPs listed on the App before transacting. We do not take responsibility for any security lapse should an infringement or violation occur as a result of you accessing an OPGSP listed on the App.
We want to help you guard your children’s privacy. We encourage you to talk to your children about the safe and responsible use of their Personal Information while using our App. The App does not publish content that is harmful, derogatory, or pornographic in nature. However, the App shall not incur any liability should your children provide us with any Personal Information without parental consent. If you become aware that a child has provided us with personal information without parental consent, please contact us at our customer care number. If we become aware that a child has provided us with Personal Information without parental consent, we take steps to remove such information and terminate the user or service provider’s account.
When you visit our App, we may place “cookies” on your mobile device to recognize you. We do this to store your preferences, collect statistical data, and track your use of our Service. Cookies are widely used, and most web browsers are initially configured to accept cookies automatically. If you prefer not to accept cookies, you may adjust and configure your browser settings accordingly. However, if you turn off cookies or refuse to accept a request to place a cookie, some features and services on the App may not function properly. Ad companies (including but not limited to Google and Facebook) may also place cookies on your computer to track your activities across various Apps so that they can display targeted advertisements.
9.1 When you join us, you provide us with your contact information, including your name, telephone number, home address, and email address. We use this information to help you connect with the right audience, namely users to service providers and vice versa. 9.2 We will disclose your Personal Information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) confirm to the edicts of the law or comply with legal processes served on the App; (b) protect and defend the rights or property of the Company; and (c) act in urgent circumstances to protect the personal safety of users of the Company or the public.
- We provide the information to trusted partners, affiliates, industry experts, and professionals (collectively “Service Partners”) only if we deem it necessary to do so in order to enhance your service experience. Service Partners may use your Personal Information to help us communicate with you about offers and discounts. However, Service Partners do not have any independent right to share this information. - We respond to court orders, legal processes, or to establish or exercise our legal rights or defend against legal claims. - We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of the App’s terms of use, or as otherwise required by law. - We shall transfer information about you only if the Company is acquired by another company or individual. In this event, the App will notify you before information about you is transferred and becomes subject to a different privacy policy. - We may need to contact you to comply or cooperate with a legal request. For this purpose, we will use the email address provided to us by you. All communications sent by us to such an email address shall be deemed to have been communicated to you.
- 10.2.1 To prevent, detect, mitigate, and investigate potentially illegal acts, fraud, and/or security breaches, and to assess and manage risk, including to alert you if fraudulent activities have been detected on your user accounts. - 10.2.2 To provide customer services, including to help service your account or resolve disputes (e.g., billing or transactional disputes). - 10.2.3 To facilitate the processing of payment cards when you pay within our Services with a payment card and we use OPGSPs to process your payment.
Third-party service providers help us to provide our Services, payment processing services, assist us in providing customized advertising, and assist us with the prevention, detection, mitigation, and investigation of potentially illegal acts, violations of our User Agreement, fraud, and/or security breaches, bill collection, affiliate and rewards programs, co-branded credit cards, and other business operations.
11.1 We limit access to Personal Information about you to employees and stakeholders who we believe reasonably need to come into contact with that information to provide products or services to you or to do their jobs. 11.2 We have physical, electronic, and procedural safeguards that comply with the laws prevalent in India to protect personal information about you. We seek to ensure compliance with the requirements of the information technology laws as applicable from time to time to ensure the protection and preservation of your privacy. Additionally, we follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet or via mobile device, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
By using the App, you consent to the terms of our Privacy Policy and to the App’s processing of Personal Information for the purposes given above, as well as those explained where we at the Company collect personal information on the web.
If you have any grievance relating to the processing/usage of information provided by you or the App’s Privacy Policy, you may email our grievance officer at support@novocabs.com
We welcome your comments regarding this privacy statement at the contact address given at the App. Should there be any concerns about the contravention of this Privacy Policy, we will employ all commercially reasonable efforts to address the same. The terms in this Policy may be changed by us at any time. Should you have concerns regarding this Policy or the Services that we offer, please feel free to write to us.
IN WITNESS WHEREOF, all users or visitors of the App agree that they have read the terms mentioned in this Privacy Policy and agree to be bound by them for as long as they continue to either use the App or avail Services of the Company.We are using the following permission set for input purposes only. These permissions are not used to store any type of personal information from the user: - `android.permission.CAMERA` - `android.permission.READ_PHONE_STATE` - `android.permission.GET_ACCOUNTS` - `android.permission.READ_CONTACTS` These permissions are utilized solely to capture information from the camera, read phone state, and read contact details for emergencies. The data of users obtained under these permissions is properly secured and complies with Google’s consent laws.
- `ACCESS_FINE_LOCATION` - `ACCESS_COARSE_LOCATION` - `ACCESS_BACKGROUND_LOCATION` These permissions are used to access location, after user authorization, to ensure accurate delivery of products to the customer's doorstep. Location services are used according to Google Play Developer Program Policies. We do not share location data or customer information with third parties and ensure the security of customer privacy under the terms of Google's consent laws. `ACCESS_BACKGROUND_LOCATION` is used for delivery/service tracking on the user side. This complies with Google Play Developer Program Policies, and no location data or customer information is shared with unauthorized third parties.